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The customer is our true north

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Work

The campaign that made a generation more scam savvy

How a new approach to scam education shook young Aussies from their apathy.

Outcomes: Social and digital communications, customer engagement, educational content, content production.

Technology that transformed the Audi service experience

How we designed a real-time intelligence platform for Audi to monitor and manage service quality.

Outcomes: Platform development, data capture, staff development tools, real-time notifications, increased customer service, loyalty building.

Data smarts that redefined how St.George sell credit cards

How a new approach to targeting drove consideration in a declining market.

Outcomes: Data analysis, product development, website development, customer engagement, targeted social and digital communication.

A platform that helped SMEs unlock a community

How we helped American Express empower small businesses to learn from each other.

Outcomes: Small business support platform, seminars, mentorships, tutoring workshops, content hub, tailored videos, social and digital comms.

A global, game-changing loyalty program

How we built an always-on acquisition, rewards and recognition platform for EB Games that gamers fell in love with.

Outcomes: Data analysis & management, real-time reporting, product development, membership loyalty, community growth, marketing & retail automation.

Our fresh take on cultural trends and tech

Learning Organisation

Emoj-tional

Exploring the place of emojis in the professional world.

Strategy

Beyond the buy button

When post-purchase CX isn’t smooth, happy customers can become unhappy customers – fast.

Learning Organisation

ROMI shaping culture

The benefits of making return-on-marketing-investment part of your culture, and how to do it.

Strategy

Advertising on a shoestring

How you can be a marketing genius without breaking the bank.

24 years of partnerships

Westpac
st.george
bank SA
Bank of Melbourne
RAMS
ausgrid
BT
raa
Game Stop
nbn
gwf
audi
bupa
Stockland
Westpac
st.george
bank SA
Bank of Melbourne
RAMS
ausgrid
BT
raa
Game Stop
nbn
gwf
audi
bupa
Stockland
CX Lavender acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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