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Closer to the customer: How agile teams are paving way for better CX
By Will Lavender
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What super funds should be doing to woo members and outgrow the competition
By Damian Sharpley
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Westpac: Virtual Agent Red
Co-creating an artificially intelligent super-being
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Brands that respond best do best: how to be one of the smart companies post COVID-19
By Linda O'Grady